Select the ‘Deactivate’ button on your active subscription
Click the confirm tab to unsubscribe from the service (like a double opt out)
Your subscription will now be deactivated – you will have access to the service for the full time period you initially paid for if it has not yet expired. Example if you paid for a weekly subscription and cancel on day 2, you may still access the service for the remaining 5 days as you have paid for the period
The ‘Parental passcode’ feature enables parents to create and activate the parental passcode in order to assist the parent with restrictions to age-related content as well as watching hours and watching time.
Create the Parental passcode
Select the Settings tab on the bottom horizontal menu bar
Select the Parental Passcode from the drop-down menu
Select to create the parental passcode
Type-in the parental passcode
Confirm the parental passcode by re-typing it
How do I ‘activate’ or ‘deactivate’ the parental passcode?
Select the Settings tab from the bottom horizontal menu bar
Select the Parental Passcode menu tab.
Select the ‘Enable Parental Passcode’ toggle to activate or deactivate.
What do I do if I forgot my Parental Passcode?
Select to access the Settings page or try to switch profiles.
Select the ‘Forgot my Parental Passcode’ option on the Parental Passcode pop-up screen.
The passcode will be sent to you (via email or mobile number, depending on how you registered)